Frequently Asked Questions

Here you can find a list of frequently asked questions on our bestselling products. Please do not hesitate to call, chat or contact us if you have any other questions.

Q0.1 : What's About MPG Premier Extended Warranty Program?

How do I claim this Warranty Program? And What is covered by the Warranty Program? Find Answer

Please refer to this page for more detailed information.

Q1.1 : Why buy MPG Premier Watch 5.0 v2 from My Premium Gifts?

- PRICE advantage because we manufacture all our fitness trackers in our factory
- Continuous improvement on watches quality and performance
- We have stocks for replacement and warranty

Q1.2: Are you selling MPG Premier Watch 5.0 v2 in any other stores?

MPG Premier Watch 5.0 v2 is only available on mypremiumgifts.com and mpgpremier.com. It is not available in any other stores online. So please beware of counterfeited products.

Q1.3: How to sync and use the MPG Premier Watch 5.0 v2?

Use a smartphone to scan the QR code provided in the user manual to download and install "GloryFit". It is also available to install via Google Play or Apple Store.

Q1.4: What are the support languages for MPG Premier Watch 5.0 v2?

This smartwatch supports English, Russian, Indonesian, German, Italian, Czech, Japanese, French, Polish, Simplified Chinese, Traditional Chinese, Portuguese, Spanish, Arabic, Korean

Q1.5: How do I adjust the date and time of MPG Premier Watch 5.0 v2?

The date and time of this watch will automatically sync with your phone when you do the pairing. Please refer to the instruction manual or video provided above. click here

Q1.6: What is the minimum requirement for pairing MPG Premier Watch 5.0 v2 to your phone?

Android 5.0 or above, IOS 9.0 or above

Q2.1 : What's the difference between MPG PremierPlay v4 and other earbuds?

- PRICE advantage because we manufacture all our earbuds.
- Continuous improvement on earbuds design and chipset.

Q2.2 : How is the sound quality of MPG PremierPlay v4? And what makes it stands out?

MPG PremierPlay v4 features a 13mm strong moving coil that produces a premium sound quality. It increases high-frequency smoothness, reduces distortion, improves voice penetration, and adds a powerful bass enhancement. Furthermore, the latest ANC/ENC noise reduction and transparency mode elevates your listening experience to new dimensions. Providing you with a superb listening experience that is free of distractions.

Q2.3 : Are you selling MPG PremierPlay v4 in any other stores?

MPG PremierPlay v4 is only available on mypremiumgifts.com and mpgpremier.com. It is not available in any other stores online. So please beware of counterfeited products.

Q8.1 : How to change language?

Short press both Right and Left magnetic button simultaneously. You will hear the switch successful voice command.

Q8.2 : Can we still use it without connecting or Bluetooth?

This earpiece is built not just to connect with other devices but a USB storage is made for you to still listen to music, sound, podcasts, etc.

Q6.1 : How to sync and use the MPG GPS Premier Watch X10?

Use a smartphone to scan the QR code provided in the user manual to download and install "CO-FIT". It is also available to install via Google Play or Apple Store.

Please refer to this youtube video for more detailed instruction-

For instruction manual please click here

Q6.2 : Can I control music on my watch from my phone?

Yes. One of its function is Bluetooth Music which you can control music. Play the previous and next song as well as adjusting the volume of the sound.

Q6.3 : Can I turn off the GPS on the watch?

Yes. You may ignore this option on your watch to cancel the location. By cancelling, it will result in no motion track.

Q6.4 : Can I answer phone and call through this watch?

No. However, you can received SMS and Call reminder.

Q4.1 : How to sync and use the MPG Premium 8.0 Fitness Tracker?

Use a smartphone to scan the QR code provided in the user manual to download and install "SmartHealth". It is also available to install via Google Play or Apple Store.

Please refer to this youtube video for more detailed instruction-

For instruction manual please click here

Q4.2 How to charge this fitness tracker?

It can charge through a USB. There is no need for a USB cable to connect. Take out the belt of the touch key and directly insert the USB device to charge such as computer, power bank, USB connector and etc.

Q4.3 Does the blood pressure result accurate?

Our trackers do read for reference only. It is always safe to buy a medical device such as an FDA approved blood pressure monitor or much safer to see a doctor.

Q5.1 : How to sync and use the MPG Premier Lady Watch Z10?

Use a smartphone to scan the QR code provided in the user manual to download and install "FitCluodPro". It is also available to install via Google Play or Apple Store.

Please refer to this youtube video for more detailed instruction-

For instruction manual please click here

Q5.2 : Why should I wear my smartwatch tightly when testing my heart rate?

By using the principle of light reflection, the smartwatch penetrates the skin with a light source and collects the signal reflected on the sensor to calculate the heart rate. If not worn tightly, ambient light will enter the sensor and affect the measurement accuracy.

Q5.3 : Can I use it while taking a bath?

No. If possible, avoid bringing it on the bathroom as the hot bath will product steam and it can penetrate inside the smartwatch casing that can cause damage.

Q5.4 : Why the watch is not connecting to the App?

Please make sure that the bluetooth of your phone is turned ON and the smartwatch is powered on. When doing a Bluetooth search, please make sure the smartwatch is not connected to another account number; when doing a Bluetooth search, please keep the smartwatch and the phone as close as possible.