For inquiries, you can e-mail us using the form below. Alternatively, you can use our live chat. We normally reply most of the messages in few hours even during weekend and holidays.
Due to challenges related to Covid-19, receipt of your order may take a little longer than normal, but we guarantee that the orders will be delivered or we will give your money back. Kindly trust us and be patient as all essential employees (at our warehouse, DHL, USPS, UPS, Canada Post and the US Postal Service) are working very hard and doing their best to get packages to our customers during these difficult times!
Please allow a few days for the tracking status to be available. This is because we have to send out the packages to 3rd party warehouse before it is sent to the respective postal carriers.
[Important] Please contact us after the estimated delivery time (Refer to Shipping Policy) if you do not receive the parcel. Your order may be missing and you will need our help to track it.
Track Your Package: Click Here
Our Shipping Policy: Click Here
Our Refund Policy: Click Here
Our Customer Service Contact Information:
Phone: +1 202 6979152 (Fred) US/CA
Phone: +1 202 5390267 (Ping) US/CA
Phone: +1 202 6009679 (Belle) AU/NZ
Mailing Address: MYC Media Private Limited, 8 BURN ROAD, #04-04 TRIVEX, SINGAPORE 369977
EU Address: MYC Media Private (N.I) LTD, 112, Burren RD, Warrenpoint, Newry. CO. DOWN, NORTHERN IRELAND, BT34 3XT +442031292178