1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?
Yes, we are pleased to offer a return policy on unused product. We find that we have remarkably low return rates and we are proud of the high quality products we offer.
2. FOR WHAT REASONS CAN I RETURN MY ORDER FOR A REFUND?
We are more than happy to accommodate returns on products unused within 48 hours after delivery date.
You may return your products order for a full refund ONLY if they have been unopened and not taken out of the packaging, and fall into one of the categories listed below:
- The product itself (not including packaging materials) arrived damaged or defective.
- The product was not the correct product that you ordered, and you will be refunded fully even if the package is opened.
If your claim does not meet both requirements, then you will be refunded for the value of your order minus the processing fees ($4.99USD).
3. HOW DO I MAKE A RETURN?
You must contact us first at (email@example.com) within the 48 hours return time period. All products must be shipped back in the original packaging.
We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return.
4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because we will not be responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition. Please allow 3 to 5 working days.
You may contact us by e-mail at firstname.lastname@example.org and we will reply to you within 8 hours.
6. ORDER CANCELLATION
It is the responsibility of the buyer to make sure that she or he enters the correct product, size, variant, etc. when making an order. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order details once the order has been made. If you decide you need to change a detail about your order, please write to us at email@example.com or use the contact us form within 48 hours of placing your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make the change, you can return your order to us once you've received it. If it does get returned back to our warehouse, we can then ship it to the correct address.